A transaction may fail if the provider could not accept your payment, or the provider couldn’t verify your account or payment method.
If your transaction has failed, and you see a message stating “Your transaction has been declined by your bank,” please contact your bank for assistance. In many cases, your bank may have blocked your transaction because it was a crypto purchase.
If you have issues with your transaction, or need additional support, please reach out to the support team of the provider you are buying crypto from:
- Robinhood: Robinhood Help
- Coinbase: Coinbase Help
- MoonPay: MoonPay Help
- Transak: Transak Help
- Stripe: Stripe Help
Updated