Why did my crypto purchase fail?

A transaction may fail if the provider could not accept your payment, or the provider couldn’t verify your account or payment method.


If your transaction has failed, and you see a message stating “Your transaction has been declined by your bank,” please contact your bank for assistance. In many cases, your bank may have blocked your transaction because it was a crypto purchase.


If you have issues with your transaction, or need additional support, please reach out to the support team of the provider you are buying crypto from:


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