Why did my MoonPay transaction fail?

A MoonPay transaction may fail if MoonPay could not accept your payment, verify your account, or verify your payment method.


In many cases, your bank may have blocked your transaction because it was a crypto purchase. If your transaction has failed, and you see a message stating “Your transaction has been declined by your bank,” please contact your bank for assistance. 


For more information and support, please reach out to MoonPay Customer Support.


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