My MoonPay transaction did not complete

Your crypto purchase will be available in your wallet once the transaction is completed.

 

Orders typically take between a few minutes and a few days.

 

The amount of time your order takes depends on the payment method, the number of orders, and any additional security checks completed by MoonPay. Card transfers may take up to a few hours and bank transfers may take up to a few days.

 

If your transaction failed, it may have been declined by your bank because it was a crypto purchase. Please try another payment method or contact your bank directly for help. 

 

You can track the status of your transaction from the tracking link provided in your confirmation email. If you did not receive a confirmation email, please make sure you have completed the transaction.

 

For more information and support, please reach out to MoonPay Customer Support.

 

 

 

Updated

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